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On-Site Agenda

On-Site Agenda

Take a look at the updated on-site agenda here and make sure to grab a copy at the registration desk upon your arrival.
What Can GBS Do for Your Enterprise?

What Can GBS Do for Your Enterprise?

The concept of Global Business Services has been around since the turn of the Millennium, and global brands like Proctor & Gamble, Unilever and Coca-Cola have already pioneered its development as the natural next step in their Shared Services journeys. As many of today's advanced Shared Services models incorporate "Asia" as a strategic driver of value-add service delivery, it is important that regional practitioners and leaders educate themselves about GBS, no matter what their current model. For while effective service delivery against pre-agreed SLA's is one driver of value add, a true GBS builds on the cost benefits of traditional Shared Services. This whitepaper identifies what differentiates GBS and offers suggestions on how and why you should be working towards it.
3 Tips from P&G: How to Keep Improvements Coming in Global Business Services

3 Tips from P&G: How to Keep Improvements Coming in Global Business Services

P&G and LaFarge pooled their combined ideas in a networking session to get to the bottom of how to keep improvements coming within a GBS, while encouraging transformation. A complicated topic – but Adnan Behmen, GBS Leader for Central Europe, boils it down to three steps. Watch the interview for more useful tips on business intelligence, new technology, and examples of "unconventional thinking" leading to trasformation.
Global Business Services Goes Digital

Global Business Services Goes Digital

KPMG Management Consulting sponsored and facilitated a Global Business Services (GBS) track which ran over two days at SSON's 2015 North American Shared Services and Outsourcing Week conference. The discussion was summarized graphically and is shared here.
McGraw Hill: Taking Our GBS Organization to the Next Step

McGraw Hill: Taking Our GBS Organization to the Next Step

Tom Hallett, Vice President of Global Business Services provides a brief history of McGraw Hill Financial's move from Transition to Transformation in four steps: ERP Implementation, Outsourcing and OP Model Standup, GBS and CPI & Transformation.
Global Business Services: Beyond the Hybrid Model

Global Business Services: Beyond the Hybrid Model

The main attraction of GBS is the benefits it generates beyond cost savings, including agility, flexibility, and the ability to anticipate and quickly respond to internal/external changes. A couple of key components make GBS different from traditional sourcing models are...
So You Think You Want to be Global?

So You Think You Want to be Global?

The world of global shared services is vast, varied and littered with different definitions of what is a “global shared services”. Is global having one location for the world that does all the work? Or does it mean that globally your processes are the same? What does global shared services really mean? While no definition will please everyone, these are the three characteristics that go a long way to define global shared services.
Five Key Benefits of GBS

Five Key Benefits of GBS

GBS was pioneered in other industries and the pharmaceutical sector is coming somewhat later to the realization that there are considerable benefits to be derived from it. Among the main benefits of a GBS organization are...

Courtesy of KMPG
What's your GBS?

What's your GBS?

A majority of leaders purport that their models fall into the GBS bucket—whether they consist of one function, one center, a singular outsourcing relationship or something more global and multi-functional. What really is a GBS? What caused us to put GBS on the business services agenda? And where is it going to take our organizations?
Exploding Some of the Myths Around Global Business Services

Exploding Some of the Myths Around Global Business Services

If there is a single acronym that is causing the most excitement for Shared Services today, whether you are ready for it or not, it is GBS. As for every evolving strategy, however, the term is full of conflicting implications. To shed some light on what is really going on, we held a closed-door session on the subject at North America’s largest Shared Services & Outsourcing gathering, and asked respected consultant and industry veteran Robert Cecil, advisory principal with KPMG LLP, the U.S. audit, tax and advisory firm, to moderate discussions.
GBS Lacking in Integrated IT Services and Governance [Report]

GBS Lacking in Integrated IT Services and Governance [Report]

KPMG's “pulse survey” report interprets market conditions for shared servers outsourcing practitioners. Integration ranks highly, as practitioners acknowledge that improving the underlying capability of IT is key to successful global business services. The report confirms that global business services are being driven increasingly by the need to deliver meaningful and differentiated business benefits other than cost.