KPMG Management Consulting sponsored and facilitated a Global Business Services (GBS) track which ran over two days at SSON's 2015 North American Shared Services and Outsourcing Week conference. The discussion was summarized graphically and is shared here.
The main attraction of GBS is the benefits it generates beyond cost savings, including agility, flexibility, and the ability to anticipate and quickly respond to internal/external changes. A couple of key components make GBS different from traditional sourcing models are...
The world of global shared services is vast, varied and littered with different definitions of what is a “global shared services”. Is global having one location for the world that does all the work? Or does it mean that globally your processes are the same? What does global shared services really mean? While no definition will please everyone, these are the three characteristics that go a long way to define global shared services.
GBS was pioneered in other industries and the pharmaceutical sector is coming somewhat later to the realization that there are considerable benefits to be derived from it. Among the main benefits of a GBS organization are...
Courtesy of KMPG
Courtesy of KMPG
A majority of leaders purport that their models fall into the GBS bucket—whether they consist of one function, one center, a singular outsourcing relationship or something more global and multi-functional. What really is a GBS? What caused us to put GBS on the business services agenda? And where is it going to take our organizations?
If there is a single acronym that is causing the most excitement for Shared Services today, whether you are ready for it or not, it is GBS. As for every evolving strategy, however, the term is full of conflicting implications. To shed some light on what is really going on, we held a closed-door session on the subject at North America’s largest Shared Services & Outsourcing gathering, and asked respected consultant and industry veteran Robert Cecil, advisory principal with KPMG LLP, the U.S. audit, tax and advisory firm, to moderate discussions.
KPMG's “pulse survey” report interprets market conditions for shared servers outsourcing practitioners. Integration ranks highly, as practitioners acknowledge that improving the underlying capability of IT is key to successful global business services. The report confirms that global business services are being driven increasingly by the need to deliver meaningful and differentiated business benefits other than cost.