27-28 July, 2016
The Warwick Allerton Hotel, Chicago, IL

Isabel Tan


SVP, Global Business Services,
Warner Bros. Entertainment Group of Companies


09:15 CASE STUDY: The Journey of a GBS Leader

This case study will highlight how one GBS leader was able to transition his shared services function into the GBS model. He will highlight some of the strategies he employed in promoting a smooth transition for his staff, business operations, and consumer satisfaction.

This session will:
  • Provide real life perspectives on the transition process, roadblocks encountered, and how those obstacles were overcame
  • Discuss the company‚Äôs current stage of transition and future plans to develop in an evolving GBS organization
  • Give examples of what the organization would have done differently if it had the opportunity to redo the transition process in order to keep in line with the characteristics of a true GBS strategy



Check out the incredible speaker line-up to see who will be joining Isabel.

Download The Latest Agenda