SVP, Global Business Services,
Warner Bros. Entertainment Group of Companies
This case study will highlight how one GBS leader was able to transition his shared services function into the GBS model. He will highlight some of the strategies he employed in promoting a smooth transition for his staff, business operations, and consumer satisfaction.
This session will:
- Provide real life perspectives on the transition process, roadblocks encountered, and how those obstacles were overcame
- Discuss the company’s current stage of transition and future plans to develop in an evolving GBS organization
- Give examples of what the organization would have done differently if it had the opportunity to redo the transition process in order to keep in line with the characteristics of a true GBS strategy