27-28 July, 2016
The Warwick Allerton Hotel, Chicago, IL

Robert Bradford

Sr. Vice President


With all the moving parts within a GBS Organization,
it is extremely important to have a proper governance
structure to ensure there are appropriate lines of
communication throughout the organization. This
discussion-based module will discuss the challenges
found in building such a structure and the best practices

CASE STUDY: A Well Defined Governance Structure That Works

In this session, hear from an organization that has successfully identified a governance model that is both as structured, as agile, and as standardized as it needs to be.

Topics of conversation include:

• Executive and business unit governance
• GBS governance
• Provider governance

13:45 DISCUSSION: Take Away: What We Have Learned

This session is a culmination of the previous session on Establishing a Proper Governance Structure for Your Global Business Services. Representatives of each break-out group will discuss with the group at large the findings and conclusions on governance made by their respective groups. At the end of this discussion, attendees will have a better understanding of the importance of a governance structure to the success of their GBS organizations, what governance structure might be right for their companies, and how to implement a structure that works.

Check out the incredible speaker line-up to see who will be joining Robert.

Download The Latest Agenda