Director, Global Business Services (GBS)
13:30 AUTOMATION MODULE
While the shared services industry hasn’t yet seen many
early adopters, the interest in automation and digitization
of processes and functions continues to grow. Within a GBS
organization, these advanced capabilities have the potential
to transform how certain departments operate. This module
will dive into the possible future of the industry with
automation as its backbone.
Is Robotic Process Automation Really the Next Frontier for Global Business Services?
Delphi delivers global business services (GBS) across multiple geographies – North America, EMEA, Asia Pacific – focused on the order to cash, purchase to pay, record to report and sales administration functions. Robotic process automation (RPA) has the potential to revolutionize efficiency of service delivery in GBS organizations. Drawing from the experience of recently adopting RPA in his organization, Samir Bagri will delve into the reality behind the hype. Join this session to understand:
- What is the difference between RPA and other forms of automation?
Why the increasing interest in RPA, in GBS?
Can robots and people really work together?
What are the practical issues of implementation?