27-28 July, 2016
The Warwick Allerton Hotel, Chicago, IL

Scott Furlong


Partner
Information Services Group (ISG)


15:30 ROUNDTABLE DISCUSSIONS: TECHNOLOGY MODULE

In this module participants will be placed in two groups to
discuss the different types of technologies used by their
organizations and identify how these technologies have
advanced or improved their business operations, thus
enhancing their GBS model. After the roundtable discussion,
the group will reconvene to share the high points of the
roundtable session, highlighting how the technologies
discussed, if employed by your organization, could also make
your business processes more efficient and improve customer
satisfaction.

Integrating Technology into Your GBS Organization

There is no doubt that technology can enhance the operations of an organization or promote customer satisfaction. Hence the reason why many GBS organizations spend thousands of dollars on integrating technology in their business processes such as RPA,SAP ERP systems, and Seibel CRM systems, to name a few. But is there such a thing as implementing too much technology thus, making it counter productive for employees and consumers? Are some technologies right for some organizations but not for others? Given the cost of integration, is the investment really worth the time and cost associated with acquiring the devices/programs, employing experts for instillation, and training of employees? Is there truly a return on your investment? spend thousands of dollars on integrating technology in their business processes such as RPA,SAP ERP systems, and Seibel CRM systems, to name a few. But is there such a thing as implementing too much technology thus, making it counter productive for employees and consumers? Are some technologies right for some organizations but not for others? Given the cost of integration, is the investment really worth the time and cost associated with acquiring the devices/programs, employing experts for instillation, and training of employees? Is there truly a return on your investment?

In this session, attendees will be placed in two groups to discuss these points with one group focused on the pros of implementing these technologies and the other discussing whether a GBS organization is better off avoiding the cost of such technologies. After all, one of the overarching goals of GBS organizations is cost savings.

This session will:
  • Discuss the various technologies that GBS organizations are now utilizing and how they are fostering the growth of their businesses
  • Evaluate whether there is a return on investment worth capitalizing on


16:15 DISCUSSION: The Take Away

This session is a follow up of the previous session on Integrating Technology into Your GBS Organization and whether the implementation of these technologies, though often considered advantageous, can also be viewed as inconsistent with the GBS model of cost savings.



Check out the incredible speaker line-up to see who will be joining Scott.

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