27-28 July, 2016
The Warwick Allerton Hotel, Chicago, IL

Viral Chhaya


Director - Global Business Services
General Motors


12:00 ROUNDTABLE DISCUSSIONS Session B: Establishing a Proper Governance Structure for Your Global Business Services Organization

Certain factors play a vital role in the success of any business. These often include leadership, costs, resources, communication, and location. Likewise, the same is true in order to successfully operate a GBS organization. A GBS model must have a governance structure. It should run like a business and report up at extremely high levels – even having the head of GBS reporting to the CEO. Governance ensures that stakeholders’ needs are properly taken into consideration and addressed, company objectives are achieved, risks are monitored and accessed effectively, and the management of issues and business processes are aligned with the company’s initiatives. In this session participants will be placed in two groups to discuss how to effectively implement a proper governance structure that will work for GBS organizations.

This session will
  • Provide an understanding of the significance of developing or finding a governance structure that is right for your organization
  • Compare different governance structures employed by GBS organizations and how implementing a similar structure can enhance your business operations

13:45 DISCUSSION: Take Away: What We Have Learned

This session is a culmination of the previous session on Establishing a Proper Governance Structure for Your Global Business Services. Representatives of each break-out group will discuss with the group at large the findings and conclusions on governance made by their respective groups. At the end of this discussion, attendees will have a better understanding of the importance of a governance structure to the success of their GBS organizations, what governance structure might be right for their companies, and how to implement a structure that works.


Check out the incredible speaker line-up to see who will be joining Viral.

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